Privacy Policy

Last updated: June 24, 2026 (update to actual publish date before launch)

FAFO Towing & Recovery ("we," "us," or "our") respects your privacy. This policy explains what information we collect when you use our website or contact us, how we use it, and the choices you have. We keep this short and plain because you shouldn't need a law degree to understand it.

If you have any questions, the contact details are at the bottom of this page.

Information We Collect

Information you give us. When you fill out a contact or estimate form on our site, we collect what you enter, which may include:

• Your name
• Your phone number
• Your email address (if you provide one)
• Your location or town
• The type of service you need
• Vehicle details (year, make, model — if you provide them)
• Your preferred call-back time (if you provide it)
• Any message or notes you add

We ask for this so we can call you back and send the right truck. The only field we truly need is your phone number — the rest helps us help you faster.

Information collected automatically. Like most websites, ours collects some technical information automatically when you visit, such as your IP address, browser type, device, and how you move through the pages. [VERIFY: confirm exactly what is logged by Cloudflare and Google Analytics on this site.] This is used to keep the site secure and to understand how people use it. See "Cookies and analytics" below.

We do not knowingly collect payment information through this website. Payment for towing service is handled in person (cash, credit, or debit), not on the site. [VERIFY: confirm no online payment or card capture exists anywhere on the site.]

How We Use Your Information

We use the information you provide to:

• Respond to your call-back or quote request and dispatch service
• Contact you about your request or job
• Keep records of service for our own business purposes
• Keep the website running, secure, and working properly

We do not sell your information, and we don't share it for anyone else's advertising. [VERIFY: confirm this is accurate — no data sold, rented, or shared for third-party marketing.]

How Your Information Is Stored and Shared

Our website runs on Cloudflare (hosting, content delivery, and security). When you submit a form, it's handled by Cloudflare Workers and a notification is sent to us by email through Resend, our email delivery provider. Form submissions are not stored in a database — they're delivered to us as email and handled from there.

These providers process your information on our behalf so the site and our contact tools work. We share your information with them only for those purposes:

• Cloudflare — website hosting, form handling, and security.
• Resend — sending the email notification to us and any confirmation to you.
• Google Analytics — we may add this in a future update to understand site usage; this policy will be updated when that happens.

Each of these providers has its own privacy practices. We don't control how they handle data beyond our agreements with them. No payment processor, CRM, ad network, or live-chat tool is in use on this site.

We may also disclose information if required by law, or to protect our rights, safety, or property.

Cookies and Analytics

We do not currently use tracking or analytics cookies. Cloudflare, our hosting and security provider, may set technical cookies as part of normal site security and performance — these are not used to track you for advertising purposes.

We may add Google Analytics in a future update to understand how visitors use the site. If and when we do, this section will be updated to describe what it collects and how you can opt out.

[VERIFY: confirm whether any cookie consent banner is required for your audience when Google Analytics is added.]

How Long We Keep Your Information

Contact and estimate requests are delivered to us by email — they are not stored in a database. We retain that email correspondence in the normal course of running our business. If you want us to remove your information, contact us using the details below and we'll do so.

Your Choices

You can ask us to:

• Tell you what information of yours we have
• Correct it
• Delete it

To make a request, contact us using the details below. We'll respond as we're able. [VERIFY: confirm you can honor access/deletion requests, and note any legal regime you need to comply with.]

Children's Privacy

Our website and services are meant for adults. We don't knowingly collect personal information from children. If you believe a child has provided us information, contact us and we'll remove it. [VERIFY: standard clause — confirm it fits and adjust the age threshold to your jurisdiction if needed.]

Links to Other Sites

Our site may link to other websites (for example, Google Maps or a provider's page). We're not responsible for the privacy practices of sites we don't operate.

Changes to This Policy

We may update this policy from time to time. When we do, we'll change the "Last updated" date at the top. Material changes will be posted on this page.

Contact Us

Questions about this policy or your information? Reach us at:

FAFO Towing & Recovery
1200 Roosevelt Rd, Niagara, WI 54151
(906) 282-5777
don@integritycareems.com